BOOKINGS AND PAYMENTS

An online booking system has been setup so you can pick a preferred time that suits you. You will receive an email notification of your booking date and time and some helpful information. You may also receive a SMS reminder 24 hours prior to the appointment. 

 

You may pre-pay for your appointment at time of booking or pay in full at the end of your session. 

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ARRIVAL TO YOUR MASSAGE

Please arrive five minutes prior to your scheduled starting time. Early arrival allows for a relaxed and unhurried experience. 

 

If late arrival is inevitable, please note that due to scheduling constraints, your session may still have to conclude at the scheduled finish time. Please note the original reservation fee will be charged.

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CANCELLATION POLICY

 

•  Please provide at least 24 hours notice if you need to reschedule or cancel a massage. Cancellation with less than 24 hour's notice will incur a fee of 50% of the service fee. Last minute cancellations within 2 hours of the appointment time or missed appointments will be charged the full session rate. If a client fails to cancel within 24 hours, they may be asked to pre-pay for future services. 

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• There is no fee for a true emergency, onset of labor or illness, but please do your best to provide a 2 hour notice.

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• Please reschedule if you are feeling ill, have flu-like symptoms, have had a fever within the last 24 hours or have been exposed to anyone who has tested positive for Covid-19 in the last 6 days. 

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• If you need to reschedule or cancel your appointment please call or text (909) 277-7344

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If your therapist needs to cancel your appointment:

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• If we have to cancel your appointment due to the therapist being unwell or unavailable, you will notified you via, phone, sms and email. We will make every effort to reschedule your appointment to a time that is convenient for you.

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• Any pre-payments made for the cancelled session will be applied to your account as credit to reschedule. If we cannot accommodate you in finding a convenient time to reschedule, we will refund your payment in full on request.

 

LATE ARRIVAL POLICY

Late arrivals will not receive extension of scheduled appointments. In special cases, and when the schedule will allow, we may be able to accommodate a partial or full appointment. The original reservation fee will be charged. 

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NO SHOW POLICY

Clients who fail to show for appointments without notice, will be charged the full amount of the service fee and may be asked to pre-pay for future services.

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SCOPE OF PRACTICE

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client. 

 

Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician. 

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RESPECT FOR CLIENT NEEDS AND BOUNDARIES

 

• The massage therapists are happy to adjust pressure, temperature, music volume, work longer on an area or move on if you request it.

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• The client may choose to leave on as much clothing as needed for comfort.

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• The client will always be modestly draped to respect your privacy and comfort. Only the area being massaged will be undraped.

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• If for any reason you are uncomfortable or need specific attention at any point during your massage, please notify your therapist immediately.

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• Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy or end the session. You are in control. 

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• If you prefer more or less pressure during your massage, or if you need a glass of water, a tissue or would like to change the style of massage during your treatment, it’s important that you inform your therapist immediately and they will do their best to accommodate your request.

 

CONFIDENTIALITY AND CONVERSATION

All personal information held by Rooted Willow Massage is treated as private and confidential. It is to be used solely by Rooted Willow Massage and will not be disclosed to other parties.

 

The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage. 

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PERSONAL CONDUCT

 

• Your therapist has the right to cancel the massage and leave the premises immediately if there is any harassment either physical, sexual or verbal. This could result in a police report being filed if the charges are deemed to be of a serious nature.

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• If for any reason you are uncomfortable or need specific attention at any point during your massage, please notify your therapist immediately.

 

EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. 

 

The client must also keep the massage therapist informed of any changes in health conditions.